Refund policy
Merchandise Return Procedure
You may return most new unopened items within 14 days of delivery for a refund less 20% restocking and handling fee. All returned and unopened items have to be returned freight prepaid with a proper Return Merchandise Authorization (RMA) number. Without a proper RGA number we can not track the returned item and refund you. We will pay the return shipping costs if the return is a result of our error and we request the item returned. An RMA number still has to be requested to allow us to track and provide you with a prepaid return label. Request an RMA number by sending an email to INFO@HOTTUBSWIMSPAPARTS.COM
We cannot accept returns from these product categories
· Electronic Items such as GFCI Breakers, sensors, pressure switches, heaters, spa control packs, topside keypads, circuit boards, salt cells
· LED Lights and light bulbs
· Chemicals including all liquids, tablets or granules
· Any items or parts removed from a bundle
· Items which have been opened and removed from their original packaging.
All warranty items are to be returned to our Distribution Centre freight prepaid with a proper RMA number. If the item is deemed to be defective and a warranty item, Hot Tub Swim Spa Parts will reimburse the customer "company" freight rate to the consumer or an applied credit will be issued to customers account for future purchases. All items shipped back without a proper RMA number will be refused at the warehouse and returned to you as they can not be tracked in our system. If you have any questions you can contact us before returning an item.
Product Damaged During Shipping
It is unfortunate but sometimes product arrives damaged through shipping. While it is out of our control we understand the frustration. All products/packages leave our distribution centre undamaged. If product arrives damaged, you must note it with the driver in writing on the bill of landing/receipt that you sign. Failure to do so will nullify the shipping insurance. To properly document damage, please take pictures and details and then email us. INFO@HOTTUBSWIMSPAPARTS.COM
Refunds
All refunds are processed after the product is received at our warehouse and the return dept approves it. Once approved an email is sent to the email address that you registered with. You should see the credit on your payment method within 7-14 days after it is approved. If you do not then please check with your financial institution.